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Customer Information
For visitors that arrive at your site, LiveSiteManager will provide important information such as geographic location, whether or not they're a repeat visitor and what products they've inquired about during previous chat sessions.

Visitor Monitoring
As customers move from page to page on your web site, LiveSiteManager will track which page your visitor has been to and what page they're currently viewing.

Desktop Sharing
LiveSiteManager makes it possible to share desktops with your customers so you can provide "hands-on" assistance such as configuring software, troubleshooting an application, or connecting to a network.

Interact with web site Visitors Provide online sales and customer support to web site visitors Receive alerts when someone new enters your web site Proactively invite visitors to chat or "instant message" Send links and files Quickly answer common questions with "canned" answers Transfer chat sessions between operators and departments	[ View chat interface ]
Manage Visitor Information View historical visitor data and chat transcripts Log issues that concern your customers most Identify repeat visitors Get comprehensive web site statistics and reporting Track referring URLs	[ View chat history ]
Desktop Sharing and Collaboration Allow others to watch presentations on your desktop View and control a customer's desktop Work on files and applications simultaneously	[ View shared desktop ]

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